Frequently Asked Questions
Everything you need to know about your next favorite pair of boots.
How do I determine my correct boot size?
We recommend measuring your foot length and referring to our detailed size chart. Since many of our leather styles run slightly large, we often suggest sizing down by half a size for a snug, secure fit.
What is your return policy for footwear?
We offer a 30-day return window for all unworn boots in their original packaging. Please ensure the soles show no signs of outdoor wear to qualify for a full refund or exchange.
How long does shipping typically take?
Standard shipping usually arrives within 3-7 business days. We also offer expedited shipping options at checkout if you need your boots for an upcoming event or trip.
Are BIG Boots waterproof?
While many of our styles are water-resistant, only those specifically labeled as 'Waterproof' in the product description feature a fully sealed membrane designed for heavy rain and snow.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated during the checkout process.
How should I care for my leather boots?
To extend the life of your boots, we recommend cleaning them with a damp cloth and applying a high-quality leather conditioner every 3-6 months to prevent cracking and maintain suppleness.